Effective Date: 23 October 2025

 

Oak & Hound - Privacy Policy

Effective Date: 23 October 2025

1. Introduction

This Privacy Policy explains how Oak And Hound Dog Groomers Ltd (trading as Oak & Hound) collects, uses, and protects personal data in compliance with the UK General Data Protection Regulation (UK GDPR). We are committed to safeguarding your privacy and ensuring that your personal information is handled safely and responsibly. Our website is hosted by GoDaddy, and we use an online registration form to collect client and pet information.

2. Who We Are

Oak And Hound Dog Groomers Ltd (trading as Oak & Hound) is a UK-based pet care business offering dog grooming, dog walking, and pet sitting services in Solihull and surrounding areas.

Contact details:

Email: oakandhound@outlook.com

Phone: 07813 983440

3. Information We Collect

We collect only the personal data necessary to provide our services, such as your name, address, contact details, and details about your pet(s). We may collect this information directly from you in person, over the phone, or through our online registration form.

We collect and use your information to:
- Provide and manage our pet care services
- Communicate with you about bookings and updates
- Keep accurate service and care records for your pet
- Meet our legal, tax, and insurance obligations

We will never sell your information or share it with third parties for marketing purposes.

4. How We Collect Your Information 

When you complete the registration form or contact form on our website, the details you submit are sent directly by email to Oak And Hound Dog Groomers Ltd (trading as Oak & Hound) at oakandhound@outlook.com. We use these details only to respond to your enquiry and to provide our grooming, walking, or pet sitting services.

Your form information:
- Is not stored on the GoDaddy platform or in any GoDaddy database.
- Is delivered directly to Oak & Hound’s secure Outlook email inbox.
- Is not shared with GoDaddy or any third parties.
- Is accessed only by authorised Oak & Hound staff for the purpose of providing services you have requested.

GoDaddy provides only the website hosting infrastructure and does not process or retain personal data submitted through our website forms.

5. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
- Contractual necessity – to provide services you have requested
- Legal obligation – to comply with record keeping or insurance requirements
- Consent – where you have voluntarily provided information via an online form

6. How We Store and Protect Your Information

Once received, your data is securely stored and managed by Oak & Hound in accordance with UK GDPR. We use password-protected systems and, where applicable, retain information only for as long as necessary to provide our services or comply with legal obligations.

7. Sharing Your Information

We do not sell, rent, or share your personal data with third parties. Your information may only be shared where required by law, or to fulfil essential aspects of the service (for example, contacting your vet in an emergency).

8. Your Data Protection Rights

Under the UK GDPR, you have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent at any time. If you wish to exercise any of these rights, please contact us at oakandhound@outlook.com.

9. Cookie Policy

Our website uses minimal and essential cookies to support basic functionality, such as security and site performance. No tracking or marketing cookies are used. 

10. Changes to This Policy

This policy was last updated to reflect clarification that GoDaddy does not process or store registration form submission data. We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most recent version will always be available on our website.

11. Contact Us

If you have any questions or concerns about how your data is handled, please contact:
Oak And Hound Dog Groomers Ltd (trading as Oak & Hound)
Email: oakandhound@outlook.com
Phone: 07813 983440